DIY only, excludes trade sales. Find out more about our Trade Delivery policy by contacting us.

Deliveries and Collection Policy

The products promoted on this site are all available from Strathalbyn Mitre 10 at the time they are advertised.

Deliveries

Strathalbyn Mitre 10 offer local deliveries for all products sold on strathalbynmitre10.com.au. All deliveries are fulfilled by our local store. Your order confirmation email will have provided you with the details of your delivery, if you have any questions relating to your order please contact us directly.

Delivery Locations

We offer delivery throughout South Australia. Locations outside this area may incur additional delivery charges. If you are unsure if you fall within this Local Delivery Area please contact your local store to confirm. We cannot deliver to PO Boxes or Parcel Lockers. We do not offer International delivery.

Delivery Charges

The shipping fee we charge for all orders placed on strathalbynmitre10.com.au when selecting Delivery as your method of collection, and the delivery is within our Local Delivery Area, varies depending on the location of the delivery address and the total weight of the order. If you live outside your local store’s Local Delivery Area please contact us to confirm delivery options prior to making a purchase.

Delivery Assistance

Some items ordered may require extra assistance to complete the delivery. Our shipping fees are calculated on the assumption that you can provide extra assistance once we arrive at the shipping address. You will be contacted prior to delivery to ensure you can provide the assistance required. If you cannot assist the driver, then we can organise assistance at an additional cost. We will discuss this with you prior to delivery.

Delivery Confirmation

We require a signature as proof of identification, if you refuse to sign we will be unable to hand over the goods. If you have given an Authority to Leave at your property you are accepting all responsibility for the product once it is delivered to your property. Non-delivery claims will not be accepted.

Estimated Delivery Timelines

Strathalbyn Mitre 10 have a large range of goods in-store but we also carry products held in our distribution centre, when all goods are in-store please allow at least one business day for the store to deliver your goods. If the store is required to order in goods for your order from our distribution centre please allow up to 7 days for the goods to arrive. In these cases we will advise you of the expected delivery date.

Click ‘n’ Collect from our Local Range

In most cases we will hold your stock so please allow at least one business day to process your order before you come to pick it up. In some cases, due to the success of some promotions or nature of the product stores may have to draw stock from a central warehouse or third-party supplier. In these circumstances we will call you and advise an expected delivery date.

When you purchase products online and select Click ‘n’ Collect you can only collect your goods from Strathalbyn Mitre 10.

We ask that you collect your goods within 14 days of the goods being available for collection.

When collecting your goods we will ask you for your driver’s license or other government issued photo ID to confirm your identity and the credit card you purchased the goods with if you used a credit card. We may take a copy of your driver’s license and hold onto this for a short period of time. The name on the credit card must match the name on your Photo ID. These are steps we take to reduce the instance of credit card fraud. All details are held securely and destroyed after they are no longer required.

We do not allow third-party collections.

If the goods are not collected after a reasonable time and after the store makes reasonable attempts to contact you, the goods may be returned to stock and a refund processed.

For Click & Collect from Our National Distribution Centre please see here.